Contact Us

Tech Support Phone:
MonThurs 10-8 ET
[In the event that our techs
are assisting other owners
when you call, please leave a
detailed message so we can
better assist you.]

Tech Support Email:

Tech Support Form:
support form

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How Can We Help?

Our expert and caring support staff are eager to hear from you. Please reach out with any questions or concerns you have. No issue is too small. We want your Lacanche investment to appreciate in value, as your successful culinary feats accrue. With proper care, your range will serve faithfully for many years to come. Or…do you just need some how-to coaching?  We are happy to help.

Self-Help Library

Many fine tuning adjustments, calibrations and repairs can be made without the time and expense of a service visit. Are you comfortable with basic gas and electrical tools and techniques?  Our informative 3-5 minute video tutorials and tech sheets are designed to give you 100% confidence. As always, know your limits and respect all applicable governing codes for your area.

To receive the best possible care, have your purchase documentation available. Answering the following questions will help you quickly find the right resources.

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