As a Range purchase will live in the heart of your home for years to come, no question is ever too small. Please find below answers to some of our most oft asked questions, and say Bonjour! if we can help further in any way.
I Have a Few Questions..
Where can I view a range?
As we act as sole importer and distributor of Lacanche Ranges in the US, we do not maintain dealers or distributors outside of our Showrooms in NYC, LA and Seattle. We do however implore an Ambassador program for such clients that perhaps cannot visit a Showroom, but certainly want to see a Range live before purchase. As these are private homes, we tend to make these connections a bit further down the line, when we’re sure of the Range that might best suit your cooking style and lifestyle needs, now and in years to come.
For further information and next steps, kindly email firstname.lastname@example.org or call 800-570-2433.
Lacanche USA Locations:
Art Culinaire | Lacanche US
321 3rd Ave S, Seattle, WA 98104.
Appointments | (425) 408-9415 or email@example.com
Art Culinaire | Lacanche US
1133 Broadway, New York, NY 10010
Appointment | (646) 358-4344 or firstname.lastname@example.org
Art Culinaire | Lacanche US
Venice Beach, CA
Appointment | (424) 625-2677 or email@example.com
More Lacanche ranges on display at the following locations:
Atlanta, GA – Francois and Company
San Francisco, CA – Francois and Company
Los Altos, CA – Kitchens of Los Altos
Please call each showroom prior to visiting to confirm hours.
How do your ranges compare to others on the market?
Analog in nature yet high in performance, the Lacanche Range attracts a client celebrating slow living, unparalleled craftsmanship and an unwavering attention to detail. While many Ranges on the market offer variables in burner output, cleaning and gadgetry, a Lacanche Range allows you to act as the maestro, bringing family to the table and a true French heritage piece into the Kitchen.
Many impressive, reliable, high performance ranges are available today. Most are designed for either convenience and cleaning (think: sealed burners and low output) or high heat and austere looks (think: nightmare drip trays and cafeteria cooking). Lacanche offers an unmatched blend of affordable luxury, artisan hand-assembly, heirloom-quality construction, and full-spectrum performance with superb clean-ability: functional art! Personally configure a Lacanche to harmonize with your personal space, individual lifestyle and cooking needs. Our team will gladly support you through this important process. Lacanche Love.
Are your ovens gas, electric or electric convection?
Your choice! If your range features two ovens, you have several options: all-gas or all-electric, 1 gas and 1 electric, or 1 gas and 1 electric convection. Note: convection is not an option for the Cluny, Chagny, Beaune or Bussy model ovens.
Gas Oven. Provides a vigorous moist heat, more concentrated initially at the oven base. Hot, naturally convected air flows up the sides, converges at the top and circulates back down through the cavity center, providing even browning. As moist heat tends to blend flavors and lock in natural juices, the gas ovens are especially prized for exceptional roasting results. As the gas oven lose only 6% humidity within the oven walls, meats, breads and baked potatoes will also tend to be more flavorful and moist.
Electric Oven. Offers the possibility of lower temperature and a variety of cooking modes controlled by adjusting the top and bottom elements. The electric oven provides a dry heat and is ideally suitable for baking & broiling. Crusts tend to be crispier when pizza is baked in the electric oven, for example. The larger Sully-sized ovens include the ability to switch to fan-convection mode.
Your range design reflects personal preference and style. Most of our customers who have 2 ovens choose 1 gas and 1 electric, but some folks elect both to be solely gas or electric, usually related to special site limitations: off-grid (gas) or urban condos (typically all-electric), for example.
Can I get a convection oven?
Yes, for large Sully-sized ovens (21″ wide). No, for small Cluny-sized ovens (16″ wide). All large electric ovens are fitted with fan convection. Your range will have a toggle switch, so that you can cook with regular static electric or electric convection, depending on your needs. Gas ovens offer natural convection, meaning gas combustion produces vigorous circulation of hot and cool air in the oven cavity.
The convection fan removes about 2 inches from the oven depth, so we do not recommend convection for Cluny, Chagny, Beaune or Bussy models, as you will be losing precious space. Also, convection tends to reduce cooking times by about 15%.
Do the ovens have broilers?
Lacanche broilers are only found in electric or electric convection ovens. Both electric elements use infra-red heat as a quick and efficient means to transfer energy. Electric infra-red also allows for low-profile characteristics not found in gas ovens.
What are the interior sizes of the ovens?
Small Ovens. Found on the Chagny, Cluny, Beaune & Bussy models: approximately 16″w x 12″h x 18″d.
Large Ovens. 21″w x 12″h x 18″d (keep in mind the electric oven will have a depth of 16″, as there will be a convection fan in the back). Found in Sully and all other models with exception of those listed above.
Grande Electric Oven. Found on the Rully. 21″w x 6″h x 18″ d.
Petite Electric Oven. Found on the Chagny models. 16″ w x 6″h x 17″ d.
Beaune & Bussy Vertical Convection Oven. Found on the Beaune & Bussy models. 12 3/4″ w x 17 5/8″ h x 16 1/8″ d. Note: These particular vertical convection ovens have a toggle switch to turn fan on or off.
Vertical Convection Oven. Found on the Citeaux, Saulieu, and Savigny models. 12″ w x 16″ h x 16″ d.
Warming Cupboard. Found on the Fontenay, Citeaux, Volnay, Vougeot, Chassagne, Chambertin, 1400, 1800, & 2200 models. 13″ w x 20″ h x 21″ d.
The Cluny oven seems small. What will my limitations be?
Less is more! Smaller, fitted ovens found support early in France, in part due to the culinary practice called “en-croûte”. Beef, poultry or fish was wrapped in pastry or grasses and clay prior to placing in oven or fire, to tenderize and preserve flavor. Advantages: 1. better taste and texture, 2. heat concentrates on food instead of empty space, 3. moisture is preserved so foods don’t burn as readily.
26-pound perfectly roasted turkeys? No sweat! Standard-size cookie sheets, casserole dishes, cupcake tins and most dutch ovens will fit your Cluny oven. Potential issues are with oversized pizza and pastry sheets or grandpa’s antique turkey roaster with the big fin handles. We provide you with fitted pastry sheets that lock onto your oven racks and vertical-handle roasters are fairly common.
Are the ovens self-cleaning?
No. For good reason. Professional ranges never offer self-cleaning due to safety concerns from excessive grease and controversial health issues associated with toxic teflon gas (PTFE) and other emissions at high temperatures. Lacanche oven interiors are simply safe, durable and non-porous porcelain-on-nickel-on-steel, which makes cleaning extremely easy. Simply warm the ovens and scrub the interior with a soft sponge, mild soap and water. Using the roasting pans and racks provided by Lacanche will diminish splattering.
What comes with my range?
(1)-Pastry sheet per oven
(1)-Drip Tray per oven
(2)-Oven Racks per oven
(1)-Broiler Pan Insert
(1)- Wok Ring
(1)-Reducing Trivet (2 trivets for larger ranges)
(1)-Portable Simmering Plate (Classique models only)
What can I place in the Storage/Warming drawers?
The drawers under the ovens are convenient for storing utensils, racks, cookie sheets and flatware. When using the upper ovens, the drawers make an ideal warming area for plates, rolls, wet cotton hand towels, side dishes (cover with foil), etc.
Strong Advisory: DO NOT place items in drawers that may melt or burn.
What is the difference between the Classique and Traditional top?
Both burner options include one large, 18,000 BTU burner.
Classique. Burner sits below a regular cast iron grate, identical in style to the other burners on the stovetop. Good for boiling water or bringing any pot to high temperature quickly. Stir fry on demand with ease, very little thermal mass to slow cooking. To achieve similar results to the Traditional plate, a removable plate is included with each Classique range order.
Traditional. Steeped in centuries of culinary tradition. Originally used to tame coal or wood-fired stoves, the multi-functional traditional plate can hold plates for over hours with gentle, diffused heat. Guests are late? Serve up without the threat of cold portions. The burner is sunk into the stove top, then entirely covered by a cast iron plate, so that the heat distributes evenly above. The center of the plate can be removed in order to have direct access to the burner below. A staff favorite.
Advisory: the middle of the traditional French plate can get extremely warm, even on low heat! Large, thick pots work best here.
If the essence of french cooking may be attributed to the sauce, the essence of the French sauce may be attributed to the Traditional Plate, arguably the heart and soul of the range. The French affectionately call this le piano as one moves pots around the plate, often with the dexterity of a keyboard virtuoso.
What are Rangetop options?
On certain models there will be a space on the cooktop which you can customize to meet your specific cooking needs. This “blank canvas” can be fitted for one of the following:
(1) Stainless Steel Work Station – no additional charge
(2) 11,000 BTU burners – $825
(2) 15,000 BTU burners – $875
(1) Classique, 18,000 BTU burner – $850
(1) Traditional, Iron Simmer Plate over an 18,000 BTU burner – $1,100
(1) Plancha – high heat electric griddle, much like a Teppanyaki grill (available only on models with a warming cupboard) – $1,385
(1) Flame grill – $2,495
(1) Multi-Cooker – $2,650
(1) Induction – $1,695
Please give us a call if you want to discuss which optional Rangetop Option makes the most sense for your needs at 1-800-408-2433.
What is the Plancha?
The plancha is a versatile, high-heat electric griddle very similar to Teppanyaki grills found in Japanese steakhouses. Plancha surface temperatures are thermostatically controlled from 150-550 degrees Fahrenheit, making it the “Swiss army knife” of griddles. Prepare your favorite breakfast foods or achieve the perfect sear on your meats, seafood, and vegetables.
What is the Flame Grill*?
Flame Grill. Essentially bring the flavor and convenience of outdoor grilling…indoors! If you are looking to extend your grilling season to avoid less than perfect weather, then the flame grill is a wonderful addition to your range. Professional performance ventilation system must be factored to accommodate higher outputs of smoke.
*Advisory: only available on models fitted with Warming Cupboard
How many premium color finishes do you offer?
We currently offer 28 premium color finishes, including stainless steel.
Which colors are considered to be “upgrades”?
Matte Black is our signature finish. All other color finishes, including stainless steel, are considered to be premium color finish upgrades. Please see prices for color upgrade charges on each respective product page. Custom colors are also available and are subject to additional charges. Please note that the process of creating a custom color adds on an additional 6-8 weeks minimum to the current lead times.
What trim is standard?
Solid Brass is our signature trim. No additional upgrade charge for this trim. Brass will be on the rail ends of the towel bar, oven and burner knobs, and drawer pulls. The towel bar itself will always be brushed stainless steel.
What trim finish options do I have?
Four trim finishes are available: brass, nickel, brushed stainless, or chrome. Your trim choice will applied to the rail ends of the towel bar, oven and burner knobs, and drawer pulls. Finishes are extremely durable and electro-statically applied over a solid brass core.
What are my freight options from France to North America?
You may choose ocean freight or air freight. On top of production time for your range, ocean freight will be approximately 8-10 weeks; whereas, air freight will be about 2 weeks. If your project timeline allows, ocean freight will be more economical than air freight.
When can I expect delivery of my range?
Lead time for the arrival of your range is dependent on several factors: the size/model of the range you order, upgrading to a premium color finish, and then of course whether or not you choose air or ocean freight. As approximate timelines, delivery will take about 4 months by air, or about 6 months by boat, from the time you place your order to arrival at your house.
*Advisory: add 4 weeks if lead time includes August, as the factory customarily takes a holiday break during that time.
To obtain a more accurate timeline for the specific range you’re interested in, please give us a call at: 1-800-408-2433.
What do shipping charges include?
Lacanche ranges are shipped directly from France. Shipping charges include: freight, crating, insurance, customs, and lift gate delivery to your curbside or driveway. Typically, the onsite contractor or foreman will accept delivery and take responsibility for inside placement.
Where will my range be delivered?
Delivery will be to curb-side or a flat sidewalk or driveway. Please ensure that at least a 28-foot delivery truck can access your driveway. In order to transport your range inside we recommend purchasing a pair of inexpensive Forearm Forklifts, and utilizing a few strong individuals from your contracting team.
If it is absolutely necessary for your range to be taken inside by the freight forwarder, you may request “white glove delivery” service when setting up your delivery date, for an additional fee. We recommend this as a last-resort, as it is extremely expensive and your own contracting team will be more familiar with your site considerations, and therefore more careful with your range.
▶ Uncrating Your Lacanche Range – YouTube Step-by-step instructions to inform and encourage your installation crew
Who will install my range?
Install consists of Uncrate & Set, and Hookup. Usually, Uncrate & Set is best when provided by the site contractor who is familiar with your project. Any electrician or plumber who is certified to hook up a gas line may provide Hookup for your range.
How do I get servicing in my area?
In addition to official Lacanche service staff stationed in Seattle, WA and New York, NY, Art Culinaire manages a national network of servicers across North America. To see a list of servicers who have worked on Lacanche ranges in the past, please visit our servicer page: https://www.frenchranges.com/technical-support/authorized-servicers/. However, you may work with any service provider whom you trust. We are eager to provide the best and most trusted technical support and are always open to referrals. A full inventory of all parts are maintained in our warehouse for ease of service.
You may also fix small issues yourself, with help from our videos: https://www.frenchranges.com/technical-support/how-to-videos/ or by calling our service department with questions: 888-222-2930.
Is there a warranty on my range?
Yes, there is a 3-year warranty on parts and labor for your range. It gets better. Art Culinaire considers its future to be in your hands, as consumer advocates, so we are very eager and motivated to ensure your range is 100% operational. Our goal is to provide the best opportunity for your culinary success and we believe every Lacanche range should be a loved range. The rest is up to you.
The service warranty supports the original user and guarantees that their range is free of manufacturing defects in materials and workmanship for a period of 3 years from the factory shipment date. Liability shall be limited to replacement of defective parts and corresponding labor required within the warranty period.
What are the payment conditions for my range?
Lacanche ranges are handmade to your specifications by Burgundian artisans. This unique, old-world manufacturing practice distinguishes Lacanche from other mass produced units. Because each stove is custom built beginning upon order, a 40% deposit is required at the time the order is placed.
Advisory: Due to the custom nature of each order, deposits are non-refundable. Additional charges may accrue if changes are made after the order has been registered with the factory. The 60% balance payment is due when your stove is released from the factory for shipment. Review your sales order for more specific instructions.
What are the accepted forms of payment for the deposit & balance?
We accept Visa, American Express, MasterCard, Cashiers Check, or Wire Transfers.
If paying by Credit Car via phone (800-570-2433), please provide the following information:
- Card Type: Visa, American Express, MasterCard
- Card number, Expiration Date, & Card Verification Code (3 digits on back of Visa or MC, 4 digits on front of Amex)
- Full Name (as it appears on card)
- Billing address, including Zip Code
How do I clean the exterior finishes and cooking surface?
Knobs, porcelain and stainless surfaces may be cleaned with mild soap and water applied with a damp cloth. Rinse the surface with clean water and dry with a soft cloth. To avoid damaging the finish, do not use abrasive cleaners, Brillo pads or strong liquid cleaners on the brass, chrome, porcelain, and stainless surfaces.
How do I clean the oven interior?
Oven racks and rack guides should be removed and cleaned with a mild abrasive cleaner and sponge that includes a scrubbing pad. Rinse with clean water and dry with a soft cloth. The porcelain enamel walls in the ovens should wash easily with soap and water. Heavy spattering or spillovers may require cleaning with a mild oven cleaner. Do not allow food spills with a high sugar or acid content (milk, tomatoes, glaze, sauerkraut, fruit juices or pie filling) to cook onto the surface. This may cause a dull spot even after cleaning.
Refer to the Cleaning page for additional cleaning information.
How do I clean the cook top and the porcelain enamel on the range?
Always avoid harsh abrasives. The porcelain enamel requires just mild soap and water. Remember that porcelain enamel is essentially glass fused to metal and the Lacanche is coated in layers of porcelain enamel.
We recommend Bon Ami (found in many drug or hardware stores) for cleaning the Traditional Plate and Barkeeper’s Friend for cleaning the stainless steel.
How do I clean the burners?
The burners are made of solid brass. Brass burners can be soaked in a solution of water/vinegar or water/lemon juice and polished with brass cleaner, like brasso. Most folks allow their burners to darken and patina, giving evidence to your seriousness as a cook.
OPERATION & SET-UP:
What are the electrical requirements for a range?
All ranges operate on 208-240 volts (for lower voltage needs, please call). Full technical sheets are available under the Care & Service section of this website.
Will I be able to use my range safely if the power goes out?
Yes, the surface burners can be manually ignited in a power outage using a long match or BBQ lighter. The gas ovens can also be manually ignited, except for ranges produced between 2010 & 2016.
What size gas connection is needed?
Lacanche recommends a minimum ½” gas pipe supply with commercial-type flex hose. A conveniently located gas shut-off valve, external to the appliance, is required for safe and complete shutdown. Visit Home > Care & Service > Electrical Connection on this website for more details.
Do the ranges and cooktops have a continuous pilot light?
In a word, no. Lacanche gas ovens and cooktops perfectly blend a convenient electronic ignition with reliable safety thermocouple. For gas oven ignition, the igniter lights a pilot flame for each cooking session. When lit, the pilot flame heats a safety thermocouple, which opens a valve to the main burner. This system has proven safe, reliable and easy to repair over many years of active service. No worries…if for any reason the flame is extinguished, the thermocouple automatically shuts off gas flow to the oven burner.
Do We Offer Trade Pricing?
Art Culinaire maintains a factory-to-cosumer pricing model in an effort to keep retail costs as low as possible. For this reason, we are not able to offer trade pricing. Trade members and clients alike will receive a 5% re-order discount on all repeat orders.
Does Art Culinaire sell ventilation systems?
We do not sell Lacanche hoods, but please visit our list of recommended vendors at our technical support page.
I still have questions. How can I obtain more information?
Please reach out to us via phone or email if you have any further questions:
For questions regarding Sales, please call or email our Sales Team at firstname.lastname@example.org or 800.570.2433.
For questions regarding Care and Use, please call or email our Customer Care team at email@example.com or 425-481-8850.
For questions regarding Service, please call or email our Technical Department at firstname.lastname@example.org or 888-222-2930.
For a great overall view of the production community supporting Lacanche, visit: ▶ Lacanche Production Film – YouTube
Bienvenue! Our Welcome document has it all.