Technical Support

888.222.2930
(M-Th 10-8 ET)
support@frenchranges.com

Service F.A.Q.s

Below are some of the most frequently asked questions and the answers to those questions. If you don’t find an answer to your specific question, please call the service department at 888.222.2930 Monday through Thursday 10am to 8pm eastern time.

What are the electrical requirements for the range?

All Lacanche ranges that have electric heating elements will require a 240v, 4-wire electrical supply
Will 208 V be sufficient?
Yes. The difference will be the electric ovens may take an extra minute or two to preheat
Why do I need a 4-wire connection?
In North America, we get 240v by adding 2 120v electrical phases together (L1+L2). This is added to a neutral wire and a chassis ground wire to total 4 wires (L1, N, L2, G). Sometimes this is also known as 120/240v, 4-wire.

How much do the ranges weigh?

The range weight varies by size and configuration, listed here: https://www.frenchranges.com/wp-content/uploads/2014/05/Crate-Dimms-Weights.pdf

My Burners are too hot, can they be lowered?

The flame height at the LOW setting can be adjusted, but this does not reduce the actual temperature of the flame.  Only a diffuser plate or disk will spread out and reduce the actual temperature delivered to the bottom of the pot/pan.  The Lacanche simmer plates are designed specifically for this purpose, and we also have diffuser disks available for purchase for use over a single burner.

How do I make sure my oven temperatures are correct?

Every range imported by Art Culinaire is tested and calibrated for full oven temperature prior to being sent to you. Each range is shipped with a temperature test graph that shows the realtime temperature accuracy of each oven. Beyond this, we recommend that the oven temperatures are checked using a digital oven thermometer with a remote sensor probe after proper pre-heat times. Also, make sure that the sensor probe is located directly in the center of the oven cavity with nothing else in the oven.

Is there any maintenance needed for the range?

Being a mechanical object, there will always be parts that wear out with use (like brakes on a car). The oven door hinges (10+ years), heating elements (10+ years), and spark modules (5-7 years) have a limited lifespan. The factory recommends that the burner valves be re-greased after 20 years.

How do I clean the oven | brass | stovetop?

The ovens can be cleaned out with fume-free Easy-Off oven cleaner, or routine cleaning with white vinegar/baking soda mix. The brass can be cleaned using white vinegar, water rinse and then Mother’s Mag and Aluminum polish. Use any stainless steel polish to clean the range top. Cleaning tips can also be found here.

Why is the petite (small) oven so slow?

The petite oven has 700w less than its main oven counterpart, so this will cause the petite oven to heat slightly slower compared to the main ovens.

Why does the convection oven get so hot in the back? Isn’t it supposed to cook everything evenly?

Despite the high flow rate of the forced air circulation fan, the circular heating elements in the convection oven are located surrounding the fan at the rear of the oven cavity. Combined with the fact that the oven door seals are at the front of the oven, this causes a slight heat bias toward the rear of the oven cavity. It is recommended to rotate baked goods 180° halfway through their cooking times to achieve the best results.

Is it okay to use the range during a power outage?

Yes, but you will need to manually ignite the burners with a BBQ wand or a long match (except for ranges produced between 2010-2016).

Who should I call if I need service?

For your convenience, all owners under our 3 year warranty should contact our Service Department at 888-222-2930 to initiate any repairs. You many also email support@frenchranges.com. This is to help ensure that the correct parts are replaced and to mitigate multiple return trips. Range owners who are out of the warranty period may simply look up their local service provider on our Servicer Locator tool, found here: https://www.frenchranges.com/technical-support/service-warranty

My igniter isn’t working and there is no clicking sound?

Either the spark module is faulty and must be replaced, or the ignition switch for that burner will not make contact and must be replaced.

My burner won’t light, but I hear clicking?

Either there is no gas at the burner, or the air/fuel mixture will not ignite from the spark plasma. If there is no fuel at the burner, there may be air in the fuel lines. If the range was recently installed, you will need to let all of the air out first (purging), or debris blocking the gas flowing through the lines or valves. If the fuel mixture is off, the air collar for that burner will require adjustment. If the spark is not discharging to the correct spot, the igniter height/position will need to be adjusted.

What is that little hole on the front of the control panel (next to the gas oven knob)?

This is the access hole for the gas oven flame height adjustment. Don’t worry, this has been preset by our technicians at our warehouses during your range’s testing and calibration.

Will the power cord be attached when I receive my range?

Yes. We afix each range with a U.S. power cord before it leaves our warehouses. This cord should not be removed and may void the range warranty related to the power terminal block connection.

What do I do if I smell gas?

First, turn off the gas supply to the range right away. Then air out the home by opening a door or window. Call the local gas company if the smell persists. Otherwise, you may either call a local service provider, or call us to initiate an inspection. If the smell is pungent or cloying, then this is most likely raw fuel and must be dealt with accordingly. If the smell is less strong or accumulated over time only as the range has been in use, then this is most likely burnt fuel exhaust accumulated in the kitchen and an inspection of your exhaust ventilation system (or make-up air system) performance will need to be made.

How can I order parts?

You may call our Parts Department at 888-222-2930, email support@frenchranges.com or order online.

Can my range be converted to natural gas or propane?

Yes, by adjusting the internal regulator and exchanging each burner injector orifice to the appropriate size for your altitude, burner size and target fuel type. For more information, call 888-222-2930

Can I purchase extra trim to be used on my other appliances, or cabinets?

Of course! Email us to request a price sheet, or order online (coming soon).

Can I change out my trim for another finish color?

Yes, it will require the front of the range to be disassembled by a service technician to complete. Call the service department at 888-222-2930 to order a full set of trim for your specific range.

What are the symbols near the electric oven?

Immediately around the control knob are the temperature markings in °F, and the Off, High & Broil selection positions (do not attempt to rotate the knob between OFF and BROIL).  On range models equipped with a convertible electric oven, the symbols for static mode and convection mode are above and below the mode selection switch respectively.

How should I use the portable simmer plate?

The portable simmer plate should be used in lieu of one of the side burner grates, located above a pair of burners (front to back).  The simmer plate can be thought of as a hot plate to place pots & pans on, with a gradient of heat from above each burner toward the outer four corners.  The heavy cast iron plate will absorb the high intense heat of the burner flames and spread it over a wider area, thus reducing the actual temperature of each burner.

What items should be cooked in the convection oven?

Any item that you wish to be dehydrated and/or cooked 25% quicker.

Which items are best cooked in the gas oven?

Any item that you wish to hydrate and retain the most amount of moisture in.  Usually most meats/proteins.

Which items are best cooked in the electric oven?

Any item that you wish to dehydrate, brown or caramelize.  Like pastries, baked goods and poultry skins.

Do you recommend using a certain type of cooking oil?

Usually seed or nut oils with the higher smoke points are the best to use for their wider temperature range for frying or seasoning cookware: Grapeseed (does not impart flavor), Walnut, Canola, Palm, Peanut, Sesame or Sunflower oil.  Avocado oil has the highest smoke point.  Clarified Butter is best for grilling/sautéing.

Do the griddles/grills need to be seasoned prior to using?

Every Lacanche accessory is enamel coated to protect it against corrosion, but it is always wise to add a seasoning layer to the direct cooking surfaces to provide a good non-stick quality to the surface.

Why do I need ventilation?

These ranges are high-performance, residential gas-fired cooking appliances and produce a higher value of BTU output than other brands and should be used under a canopy style exhaust vent hood.  Burning fuel produces CO, CO2 & other noxious fumes. CO & CO2 displaces Oxygen, allowing your home to full up with noxious fumes is hazardous your health.  Proper ventilation will also help prevent oil/grease vapor produced during cooking from raining down on every flat surface in/near the kitchen.

This can be summed up by asking one single question: “You wouldn’t wheel a [high-powered] gas BBQ indoors and start cooking on it, would you?”

For more information, click here.

What is the spacer used for and do I have to use it?

The Lacanche range spacer is part of the design of the range and is required by UL regulations.  It serves multiple functions that benefit the long-term use and performance of the range. More information here.

Can I do zero clearance on my installation?

Only if the proper protections are put in place, yes, but understand that you are going against the factory design, UL regulations and/or local codes. For more information, please call the service department at 888-222-2930. For more information on installation, click here.

Why does the clicking sound different at 2 of my burners than the other 3 and the gas oven?

The spark discharge cycles/sec will differ depending on the module or the output type on the modueles (i.e. the yellow 2pt module will discharge @ 3Hz, the white 3+1 module will discharge: top burners @ 6Hz and the gas oven at 4Hz.

Do you sell taller feet or a taller kick plate?

A taller set of leveling feet (40mm) are sent with every Lacanche range (located inside the plastic bag that the range manual comes in), and the base [plinth] that the range is built on has two height options: 40mm or 70mm.  This gives two optional heights that the range can be built with when specified at the time that the range is ordered from the Factory: 900mm (35 7/16”) or 930mm (36 5/8”).  The taller base plinth will come with a taller kick plate attached.

Can I reverse my oven vent covers?

Yes you can.  And in an island installation with a bar style counter across the back, this would be preferred.  Just know that this would expose the vent openings in the cooktop to liquids and debris to fall through the cooktop from the front.

Can older model ovens be converted to auto ignite?

No.  A more cost-effective way to get a range with auto-ignition is to purchase one that already has it built in.

Why don’t the burner caps stay shiny?

All the brass used on the Lacanche brand is un-lacquered (raw/un-coated).  When any of the brass is exposed to oxygen, it will tarnish over time.  But the burner caps are also subjected to repeated high temperatures (800°F+), that also slowly tempers the metal to a darker color.  It is not recommended to be repeated often, but the caps can be restored by a brief, hot white vinegar bath, followed by a thorough rinse and towel dry, then treatment by a brass cleaner & polish like Mother’s Mag & Aluminum Polish.  Otherwise, Lacanche produces matte black enamel-coated burner cap covers that helps protect the brass caps against splatter and stains.

Why do some burners take longer to ignite than others?

Due to the mechanical nature of these ranges; the gas type, altitude, air intake, injector size, igniter position, spark strength, and burner cap size are all factors that determine how fast or slow each burner would ignite.  We do our best to tune each and every burner in our warehouses prior to delivery shipment but at altitudes higher than 5,000ft, final on-site adjustments of the burners may be necessary to get peak performance.

Do you recommend a certain vent hood manufacturer?

Each hood manufacturer has a particular look & style, product options, different fan performance characteristics and noise levels.  We do not currently supply any official endorsement to any one manufacturer, and you should choose what is right for you and the particular look of your kitchen.  Here is the Lacanche Ventilation Guidelines and a list of hood manufacturers.