We proudly put together a helpful booklet to get you ready for your new Lacanche. This will be your go-to sourcebook for your range as it covers information about: Delivery & Installation, Operation & Accessories, Maintenance & Technical, and the Lacanche Community. A hard-copy of this booklet will be shipped with your range, but it is available to read here online or for download.
If you can't see the preview below, or are having problems reading it, please click on Bienvenue download.
This information is designed to aid you in the delivery, installation, use, and cleaning of your lovely, new Lacanche range. Our Bienvenue guide contains helpful hints as well as technical information that should be provided to your installer/contracting team. Additionally, it will help you identify the included accessories and parts with your new range, as well as their intended use or installation location.
By reviewing this material, you will ensure a seamless transition from receiving your range to cooking and baking on your Lacanche in no time! Just like learning a foreign language, there can be a learning curve while familiarizing yourself with your new range. Don’t be afraid to practice by trial and error, while simultaneously pushing your culinary limits. With this in mind, have fun and bon appétit!
The factory strives to meet your estimated completion date as much as possible. Our office will keep you updated with any changes on your ETA and will be in touch with you during the complete shipping process. The delivery company will contact you with at least 24-hours notice to set up exact date and specifics on delivery.
Additionally, you will be notified by email when your range is in transit from France.
Air Freight, expect 1–3 weeks to travel and clear US Customs for delivery.
Sea Freight, expect 6–10 weeks to travel and clear US Customs for delivery.
Our international freight forwarder—SEKO Worldwide—will be contacting you to make delivery arrangements.
Make sure you are ready to accept delivery! If circumstances on your side prevent you from receiving your range as scheduled, there are two viable options: 1) storage with the freight company can be set up for a fee for a short period of time OR 2) if your schedule has been pushed back far enough, you may be able to switch from air freight to sea freight. Please contact Art Culinaire as soon as possible to see if this option is available to you.
Curbside Delivery does not include installation. Due to the specific needs and site considerations for each project, we recommend utilizing your own building/remodeling crew and/or professionals that are familiar with your home and project needs. Your local gas supplier may have a list of recommended installers.
We typically recommend using the following tools for moving your range inside your home: a flat moving dolly or Forearm Forklift™ arm straps. (Please see: www.forearmforklift.com)
The truck driver can only deliver your crated range to a flat sidewalk or driveway.
Confirm that up to a 28-foot truck can access your house without any problems. If you anticipate any difficulty with a truck of this size, call Art Culinaire at 800-570-2433.
Please note: Because the freight company is not a moving service, delivery is only available to a flat sidewalk or driveway.
While the driver is there, inspect the outside of the crate and note any damage on the bill of lading stating ‘subject to inspection.’
On very rare occasion, major damage to the crate can occur during transit. If major damage is evident, you are not required to accept delivery. Please call Art Culinaire immediately at 800-570-2433.
If minor damage is apparent to your crate, please let the driver go and uncrate the range (following the instructions on pages 8–9). Remove all plastic to inspect for damage or discrepancies and notify Art Culinaire immediately if damage has been found.
If you intend to store your range for an extended period of time while your project progresses, please give us a call to discuss the uncrating/storage process.
The freight company only allows seven days to report concealed freight damage.
NOTE: Delivery is only available to a flat sidewalk or driveway.
Important: Please read the following information carefully!
Dimensions below are of crates.
|Cormatin/Rully||37”L 47”W 43”H||400 lb / 200 lb|
|Beaune/Bussy||37”L 47”W 43”H||450 lb / 300 lb|
|Cluny/Chagny||37”L 47”W 43”H||500 lb / 350 lb|
|37”L 67”W 45”H||700 lb / 450 lb|
|37”L 79”W 45”H||900 lb / 550 lb|
|Volnay/Vougeot||37”L 47”W 43”H||500 lb / 350 lb|
|Saulieu/Savigny||37”L 47”W 43”H||500 lb / 350 lb|
|Chassagne Chambertin||37”L 47”W 43”H||500 lb / 350 lb|
|Fontenay Citeaux||37”L 67”W 45”H||700 lb / 450 lb|
|Sully||37”L 67”W 45”H||700 lb / 400 lb|
|Sully 1800||37”L 79”W 45”H||900 lb / 550 lb|
|Sully 2200||37”L 96”W 45”H||1000 lb / 700 lb|
*Due to the customizable nature of Lacanche ranges, as well as accessories purchased, these weights are approximate.
NOTE: Make sure that you have enough people and proper equipment to physically lift the range. We recommend appliance dollies or a pair of Forearm Forklift™ arm straps to move the range. For information on uncrating your range, click here.
Remove as much weight from the range as possible. Lighten the range by removing the storage drawers, and main oven doors. Also, remove the toe kick.
DO NOT REMOVE WARMING CUPBOARD OR VERTICAL CONVECTION DOORS.
If you use the Forearm Forklift™ straps, move them close to your elbow like the person on the left. Lift with your knees. Practice safe lifting habits.
The range should be placed directly in front of the range alcove.
Each range is tested and tuned at the factory, but may need to be “localized” after installation, due to elevation, gas pressure, and gas compound mixture differences. Complete the following steps for optimal results.
NOTE: Range installation should be performed by a licensed and bonded electrician or gas plumber.
Cabinet preparation diagrams are available at www.frenchranges. com/support in the cabinet preparation section of the installation manuals.
All Lacanche ranges require a 240 volt, 4-wire power supply at/above the rated amperage of the range, and a natural gas or liquid propane (LP) fuel supply input pressure at 0.5psi. Work should be performed by a licensed and bonded electrician or gas plumber familiar with your local code requirements.
Outer hood dimensions and proper mounting height, as well as application specific ventilation requirements, can be found at www.frenchranges. com/support. Always refer to your local HVAC technician/contractor for your unique range installation.
Find the most current spacer options information at: www.frenchranges. com/range-spacer.
Extended leveling feet, or building a“stage” for the range may be necessary.
The Lacanche ranges are equipped with height adjustable rollers that lift the range an extra 5/8”. The built-in range roller feet have a minimum of  7mm hex adjustment rods that are hidden by the range toekick. The toekick is removed by pulling up on the attachment pins along the to edge of the toekick panel. Some doors and drawers may need to be removed first. The weight of the range should be taken off of the roller feet when adjusting.
We suggest using wooden wedges or blocks under the base plinth to support the range during the adjustment.
If the range must be raised higher, it is suggested to use the extended leveling feet (shipped with the range), or a flat stage or platform at the exact width and depth of the range footprint to act as a stable base. Decorative trim can be used at the front edge of this stage/platform and be painted or stained to match the cabinetry.
The anti-tip bracket is required by code and is designed to prevent the accidental tipping forward of the range. Please see next page for installation instructions.
The Anti-tip bracket is designed to fit into the seam formed at the bottom of the range chassis and base plinth as shown below.
The bracket can be mounted anywhere along the seam that the bracket can be freely inserted as shown below. It is recommended to mount the anti-tip bracket adjacent to the large rear cutouts in the back of the range located in the storage drawer cavity (excluding the Rully Model).
This will allow for access while adjusting and installing. This bracket is designed to be mounted to a load bearing support, such as a wall stud.
This anti-tip device is designed to only prevent the accidental tipping forward of the range. Depending on the state, municipality local code may require additional strapping of the appliance to prevent movement in seismic events.
NOTE: Range installation should be performed by a licensed and bonded electrician or gas plumber.
Plug the range into the power outlet. DO NOT remove this power cord. Removal of power cord may result in additional service expenses.
Connect the gas line. Use a new flexible fuel line rated for use with NatGas or LP fuel of the correct inner diameter. Input fuel pressure must be no more than 0.5psi. The specific BTU output
for your range listed on the UL nameplate on rear of range or on bottom of drawer box. Please see the white UL stickers on the back of the range for BTU output or underneath the storage drawers.
Raise the range to the height of the countertop. Then install proper range spacer behind range cooktop. Please see frenchranges.com/ range-spacer.
Roll range backwards into place.
Raise the range to the height of countertop and level the range when it is in its final resting position. Range cooktop must be flush or above adjacent countertop height.
Now that you have both your wall spacer and range installed, we have provided the following tips to ensure that you set up your range and its parts correctly.
Drawers can be removed on your Lacanche range by fully extending and lifting off of the positioning pegs. To re-install, slide the back edge of the drawer in, first making sure to engage the rear alignment dowels, then lowering the front edge onto the guide pins at the front.
Make sure the drawer closes smoothly and is aligned correctly. Failing to align the drawer properly onto the alignment dowels or positioning pegs can cause the drawer to contact the adjacent surface, resulting in potential chipping or damage to the enamel.
There are four sizes of burner assemblies (caps and bowls): 18,000, 15,000, 11,000, and 5,000. The physical size of the burner corresponds directly to their BTU output in order from largest to smallest.
Each burner is paired with its range top counterpart. The easiest way to tell where to place the burner assembly is by the size of the cutout.
Place oven rack in each main oven. The back bar of the oven rack should be at the rear of the oven.
Vertical Convection Oven Racks - Insert these oven racks in the same manner as the standard oven racks with back bar at rear of oven.
Warming Cupboard Oven Racks - The oven racks simply slide into one of the six rack positions.
Pastry Sheet - Interlocks onto the top of the oven racks as shown.
Drip Tray - Also interlocks onto the oven rack with the metal prongs straddling the base of the drip tray.
Broiler Insert - Sits inside the drip tray as shown. Only applicable to ranges with an electric oven.
Grates - Place grates in corresponding position as shown.
French Top - (some ranges only) There are three exhaust ports (two on the sides and one in the rear). The rear exhaust port should sit in the back.
Reducing Trivets - Sits directly over a side burner for smaller pots to rest.
Oven Vent Covers - These stainless triangular clip-in vent covers are reversible and prevent spills from entering the cutouts at the back of the cooktop or to direct the exhaust flow toward a wall or away from guests in an island application.
All Lacanche ranges are equipped with thermocouple technology, a child-proof safety feature. In fact, they are adult-proof if the operation is not learned and practiced. Only a heated thermocouple will allow your range to work safely and properly.
Turn knob counterclockwise past “IGN,” and fully hold knob in to activate spark ignition system to ignite the burner. Keep the knob held in to give the flame enough time to heat the thermocouple on each burner in order to maintain the flame. Initially, this will take approximately 10–15 seconds for the safety thermocouple to heat up. With active use, this will take approximately 5–10 seconds. Once safety thermocouple is fully heated, rotate knob counterclockwise to desired temperature.
*Note: Never force the knob. When moving between “IGN” and to temperature, applying light rotational pressure to the knob while pressing in will help find the halfway point at which the knob will freely rotate. Once rotated to a temperature marking, the knob will not need to be pressed in to make adjustments.
*Note: If using the gas oven for the first time after installation, you will need to purge the fuel lines of air before the burners/oven will ignite. This will take up to 2 minutes. The handle must be fully depressed for this period of time at the “IGN” position.
Rotate knob clockwise directly to desired temperature. Move knob one notch past “HIGH” for “BROIL” setting. As a general rule, give the electric oven a full 30 minutes to preheat to 350°. The red indicator light shows that the oven is ON. The amber indicator light shows that the heating elements are turned on. The amber light does not indicate that the oven is fully preheated and may come back on through the cooking process.
To Turn Off: Rotate the knob counter-clockwise ONLY to the “OFF” position. Never move knob between off & broil positions.
*Note: If you find that after proper installation everything seems to function except the electric oven, the safety may have been tripped. See Electric Oven Reset Video here.
The French Plate is a large, flat surface made of cast iron. A removable “manhole cover” sits in the center of the French plate, covering an 18,000 BTU burner directly below. The heat from this powerful burner will be diffused across the entire plate, with the heat being most intense
in the center and radiating outward to the edges of the plate. The French cooktop is not practical for cooking one-pot meals, but was designed to accommodate several pots, cooking at different temperatures at the same time. It is not intended to be a direct cooking surface for food.
Due to the density of the cast iron, fully heating a French Plate takes 15 to 20 minutes. By simply removing the central “manhole cover”, you can have access to the direct flame below & utilize the provided wok ring for open-flame cooking.
Preparing food on a French cooktop is not for the mild-mannered. Depend- ing on the cookware’s size, the French top can hold a pot of boiling water for pasta, a saucepan of gently warming tomato sauce, and a double-boiler of slowly melting chocolate – all at the same time. Each area of a cast-iron cooktop radiates different intensities of heat, making the French cooktop a popular command center for the busiest restaurant or kitchen.
Rapid boiling on the central ring is ideal for pasta or when used for the first stages of making your own soup. Radiating out from the center, space is available to place pots that need a low boil, such as during the second stage of your soup. Go farther away from the flame to gently simmer sauces and finally, at the edge, melt butter or chocolate without burning them.
Maintenance - The French cooktop is sparkly and clean when first installed. After several uses, the sparkle begins to disappear, and cooking stains dominate. The cooktop is difficult to clean, prompting many owners to purchase our traditional plate cover to put into place when the cooktop is not in use.
The cast-iron Portable Simmer Plate allows Lacanche range owners to enjoy the functionality of a French plate without it being a “built-in” cooktop option. To use, remove a pair of the side grates, and rest the portable simmering plate over a pair of the side burners. Just like the French Plate, the portable simmering plate will diffuse the heat of the burners to provide a softened, more gentle-tempered heating surface. You may use the portable simmering plate over a pair of similar-sized burners, or the combination of split-sized burners. By using one (or both) burners at a specific setting a corresponding heat gradient may be achieved. It is not intended to be a direct cooking surface for food.
(Single burner heat diffusers) can also be used if you only need to simmer one pot/ dish. While we have single-burner aluminum diffusers available for purchase, you may also use the removable center plug from the French Plate if you have chosen the “Traditional” cooktop.
*NOTE: This optional cooktop feature is non-removable and cannot be added after time of manufacture.
The Plancha is a high-heat griddle option (made of chrome-plated steel), which is comparable to teppanyaki grills in Japanese restaurants. The design and high-heat features of the Plancha are ideal for searing meat, seafood, or vegetables and provides a very healthy way to prepare your family’s meals. Heat intensity can be easily adjusted.
The Plancha is an electrically-powered direct cooking surface and will require oiling before each use, as well as between applications of food. This will help to avoid any sticking and to make the cleanup process easier. The Plancha is operated by the toggle switch below on the control panel. To achieve even-heating, turn on the Plancha at least 15-20 minutes prior to use. When done cooking, the Plancha will remain hot for an extended period of time (up to an hour or more depending on temperature). Do not put cover down until fully cool or may cause warping.
To clean, while surface is warm (but not overly hot), use a pair of tongs and a few ice cubes or a rag that has been dipped in a vinegar solution, wipe the heated surface to remove initial food residue. Next, use the included scraper tool making sure to only scrape front to back to avoid gouging the surface. Note that the Plancha will naturally develop a worn look after repeated use. For a more thorough cleaning, we recommend the 3M Griddle cleaning sys- tem. It is food safe and achieves the best results. Follow the manufacturer’s directions and be careful not to burn yourself while using.
Note: RESET the Electric Oven “Safety” Reset switch for any electric oven or cooktop option if necessary. This electro-mechanical “Safety” can become partially tripped during transit or triggered by electrical surge at first power-up after installation. If you find that after proper installation everything seems to function except the Electric Oven, Plancha, Multi-Cooker, or Induction option then “Safeties” for each may have been tripped. See Electric Oven Reset Video online.
Lacanche offers a full range of accessories fitted specifically to your range and designed to enhance your cooking experience.
The cast iron wok ring supports a large wok for stir-frying. Design allows flame to envelop wok in a continuous wall of heat. Primarily intended for use above the large 18,000 BTU center burner on either the Classique or Traditional Hob, wok ring also allows use above a 15,000 BTU burner.
The reducing trivet bridges the gap between the cooktop grates allowing the use of very small pots over side burners.
One rolled-steel pastry sheet is included with each Lacanche oven. Pictured is a 15"x 15" Cluny sheet on corresponding oven rack.
Preferred by pastry chefs for their superior performance over aluminum, each pastry sheet allows even airflow around all sides. One 13"x 19" steel pastry sheet is included with each Sully oven. A natural seasoning will eventually occur with use of included pastry sheets. NOTE: Additional pastry sheets may be purchased.
Two chrome-plated steel oven racks are included with each Lacanche oven. Rack design allows owners to remove dish-laden racks to “check and baste” accordingly. Safety-tip catch ensures rack is stopped prior to being over-extended.
To accommodate large roasts, a fully extended bottom rack will rest securely on corresponding open oven door.
Drip Tray (shown as a broiler pan) Included with every range is a complementary drip tray for each oven, with a broiler pan insert
for electric ovens only. Pictured is the Sully-sized tray with chrome broiler insert. With the broiler insert in place, you are ready to “grill” (broil) inside your Lacanche electric (or convection) oven. The drip tray, when used separately, may be placed below any dish or pie-laden pastry sheet to catch spillovers.
Broiler Insert (for electric ovens only)
Used to separate meats from their drippings, you will be supplied with a chrome broiler insert for use in your Lacanche drip tray.
Lacanche has manufactured optional accessories to optimize your cooking style and preferences. The following items can be purchased by Clicking Here.
The cast-iron griddle plate rests over any two side burners. Ideal for pancakes, French toast, and pan searing, its unique design locks on
to your Lacanche grate. To ensure even heat across the surface, both burners are typically set to the same level. A three-sided trough and gentle slope allows for adequate runoff. Griddle plate dimensions are 20”x 10 ¼”.
The cast-iron grill plate rests over any two side burners, locking on to grates to prevent sliding. Once seasoned, fish, lean meat and vegetables can be rapidly seared without added fats or oils. By setting the back burner to “high” and the front burner to “low,” a corresponding heat gradient may be achieved. Imagine up to eight tenderloins grilled at the same time.... each finished to perfection! Grill plate dimensions are 20"x 10 ¼."
The splatter guard fits the grill plate’s outer edge. This stainless “shield” protects surrounding surfaces from grease or hot oil splatters. For a nominal charge, the splatter guard may be shipped directly from Art Culinaire. (Currently available for delivery via UPS.)
An attractive cover is available to protect your French Top providing a generous counter surface when the burner is not in use. For a nominal charge this may be shipped directly from Art Culinaire. (Currently available for delivery via UPS.)
* Items such as Pastry Sheets, Griddles and Grills should be properly seasoned prior to use to prevent sticking. The plancha is not intended to be seasoned in the same manner as these steps outline below.
Seasoning will require a high temperature/high smoke point oils are best (Peanut, Grape Seed, Sunflower, Canola Oil).
For pastry sheets, wipe on an even, medium layer of oil using a cloth or paper towel. Preheat oven to 350°F. Turn ventilator fan on high. The seasoning process will create smoke. Place pastry sheet in the oven for 20 minutes, or until smoking stops.
Apply a medium layer of oil using a cloth or paper towel. A basting brush can be used to distribute the oil in the grooves of the Grill plate. Heat the plate over the stovetop burners on the medium setting with the ventilation fan on high.
Continue heating until the smoking has stopped. Turn off burners and allow to cool.
Do not soak. Light scrubbing with a mild soap and water solution is sufficient. For grooved grill plate, a nylon bristle brush can be used to clean between the grooves. If food is sticking to a seasoned item, additional seasoning may be required.
NOTE: Before cleaning, be sure to close the gas supply and/or isolate from the main electrical supply.
Brass Burner Caps
The brass burner caps are shiny due to the machining process. Even though the cosmetic look is appealing, brass is ultimately chosen as a material for its durability and machinability. With normal use, the brass will lose its shine, become bronzed, and patina in appearance. Over-polishing the brass caps is not recommended because performance may be affected and result in burner malfunction.
Simply clean with a cloth using dish soap and water. In order to remove heavier, baked-on grease splatter, submerge the caps with tongs into boiling white vinegar for 10-15 seconds. After, you may polish the caps with Mother’s Mag & Aluminum Polish. Enameled steel burner cap covers are available as cosmetic covers for discolored brass burners.
First clean the brass using soap and water, or glass cleaner. To remove heavier tarnish, grease, or other impurities, use a metal cleaner and polish, such as Mother’s Mag & Aluminum Polish. When polishing the towel bar-holders, and oven door bar-holders, you may use masking tape to protect the surrounding enamel.
NOTE: Before cleaning, be sure to close the gas supply and/or isolate from the main electrical supply.
All stainless steel parts should be cleaned regularly with hot, soapy water or a neutral, non-abrasive detergent. To remove the haze left from this step of cleaning, use either a good stainless steel cleaner (Simple Green Stainless Steel Cleaner and ZEP are both good brands). Wiping with the grain will keep hazing and scratches less visible.
These special-purpose, industrial-strength products made just for stainless steel can be purchased at your local hardware or kitchen store. (Avoid stainless cleaning products from the grocery store. Some cheaper brands will give inferior results.)
To remove heavier or burnt-on contaminants from the range top, soak the range top in a degreaser or vinegar for 15-20 minutes, then using a fine-bristled nylon brush, scrub WITH THE GRAIN. Wipe clean and finish by using stainless steel cleaner on a clean rag.
CAUTION: Do not use steel wool pads, abrasive cloths, abrasive cleaners or powders to clean. Do not use a metal knife, spatula, or any other metal tool to scrape stainless steel. Scratches are almost impossible to remove.
Do not permit citrus or tomato juice or forms of brine (concentrations of salt, sauerkraut, etc.) to remain on the stainless steel surface, as citric acid or anything acidic will cause corrosion and permanently discolor stainless steel.
Do not use any chlorinated cleansers (bleach of any kind) or ammonia to clean the stainless steel, as it will permanently discolor and rust.
Use a sponge soaked in soapy water or a degreasing product applied with a soft cloth. A gentle, non-ammonia glass cleaner can be used on enamel surfaces if soap is not effective.
CAUTION: Never use any abrasive cleaners. Avoid excessive or harsh rubbing when cleaning, which can leave permanent marks on the enamel.
Do not allow any metal, cast iron, or brass polish/cleaners (Brasso, Copper Brite, Flitz, etc.) to come in contact with any enameled surfaces. The chemicals will cause permanent damage to the enameled finish.
The above trim options are custom upgrades on a Lacanche range. If you did not order one of the above, your Lacanche has brass trim and should be cleaned accordingly or left alone to patina.
The trim options on a range include the waist bar supports, oven door handle supports, temperature knobs and drawer pulls. The actual towel bar and oven door bars are always stainless steel.
Wash all upgraded trim option parts with soap and water, then dry with a soft cloth.
Aluminum Burner Buckets - For light soils, clean with dish soap, water and a sponge. For heavy soils, use a nylon bristle brush and a product called Bon Ami.
A standard oven cleaner can be used in any Lacanche oven.
Clean the rear cover(s) (electric oven or fan-assisted oven) to ensure that the cooling louvers are not blocked with deposits. Do not spray cleaner directly through the louvers in the rear cover, or product will go onto your back wall. Spray the fume-free Easy-Off onto a towel and wipe accordingly.
After cleaning, and before use, make sure that the base plate of the oven is properly mounted at rear and slid forward and fitted under the front edge of the oven in order to avoid deformation of the base due to heat. (The bottom base enamel panel has a slight torsional twist designed into it and will not lay flat when loose or removed — this is on purpose — it will be in compression when fitted properly).
Grates - Using a brush or cleaning pad, wash with soap and water and then dry. For more heavily soiled grates, degreaser or Easy-Off can be used. Avoid soaking grates in soap and water as it may weaken adhesive for rubber grate feet. Avoid using brush or cleaning pad directly on rubber feet to ensure they do not come off during cleaning.
Grill/Griddle Plate—Cast Iron Plate with Treated Finish - Using a brush or cleaning pad, wash with soap and water and then dry. Even though these plates have a treated finish, a light “seasoning” of these cooking surfaces will make for easier cleaning and provide a good non-stick surface. However, seasoning is not required.
*Only valid on residential-use ranges installed in accordance with the installation documentation and specifications.
Although Lacanche ranges are designed with simplicity and longevity in mind, there will come a time when service is necessary. We maintain a nationwide service network. These service companies typically repair ranges only and do not handle installation unless otherwise noted. If you experience an issue with your range within the warranty period, please contact our service department so that they can approve all repairs and issue any necessary parts. If you have a preferred service company with whom you are comfortable, our service team can work with them providing any technical information or parts. We strive to make repairs as quick and easy for all of our owners and their beloved ranges. Lacanche ranges are considered to be timeless, and with care and repair, they will live on as the only heirloom-grade appliance in your kitchen.
To reach our service department, please send an email to support@ frenchranges.com or call (888)222-2930.
For any service questions or issues, please follow these steps to a solution:
NOTE: Please share this website with your contractor, architect, designer, and/or cabinetmaker.
Technical manuals and specifications Ventilation resources
Cabinet specifications User’s manuals
Gas and electrical hookups Demonstration videos for burner flame
adjustments, oven reset switch, lifting the range top, oven door removal, spark plug
installation, etc. and many more instructions and resources!
If you are unable to find the information you need online, please contact Art Culinaire at 888-222-2930 or firstname.lastname@example.org. Troubleshooting can often be performed over the phone or via email with a representative from our professional service staff.
If the issue requires parts or labor, Art Culinaire will contact a service company in your area through our national service database or you may contact your local servicer directly. Art Culinaire maintains parts and supplies in our Snohomish, Washington warehouse, and can ship any needed items ASAP by FedEx/UPS. Occasionally, custom parts need to be ordered directly from the Lacanche factory in France.
Art Culinaire and Lacanche are committed to the performance of your range and the safety and security of your home & family. Please be sure to read the U.L. manual/binder included with your range for the proper use and safety instructions before operating your range for the first time. If something doesn't seem clear or you have questions, please don't hesitate to contact our service department at email@example.com or via phone at 888-222-2930; we are here to support you Monday - Friday, 9 am to 5 pm.
Ensure your cookware is appropriately sized for the oven(s), as oversized cookware may keep the door from properly closing. This will allow heat to escape, exterior surface temperatures to rise, and possibly result in a burn. Also, ensure your cookware fits appropriately for the size of the burner you are using. Using a small diameter pot/pan over the largest burners will excessively heat the sides and the handle of the cookware and may result in a burn. To ensure the cookware is stable on the grates, use the reducing trivet to stabilize small pots/pans that might otherwise become unstable and tip over.
If you are unsure of the cavity size of your oven, please refer to the specifications section of your range. The ovens web page contains the cavity size of your oven or refer to the binder shipped with your range.
There are several items on the ranges that will require maintenance or replacement after normal lifespan usage. Some things will require advanced skills or techniques which may need a service professional, while others are straight-forward enough that anyone with proper instruction can perform them. Generally speaking, you should have your range serviced/maintained every 5-7 years.
Faulty oven seals and hinge receivers could allow heat to escape the oven cavities and cause excessive temperatures around and above the oven door exteriors that may lead to burns. Any handy homeowner can replace oven door seals, hinge receivers, and oven lamp bulbs in just a few minutes. All other maintenance tasks should be performed by a service professional.
We have a national network of service professionals available to you; so, please don’t hesitate to reach out if you are experiencing changes in performance.
Most surfaces on your range are smooth and safe to touch. Particular precaution should be exercised, however, in handling or cleaning some areas of your range — such as the Plancha lid — as it may have burrs or sharp edges.
We strongly recommend regularly checking your carbon monoxide and fire detectors for proper function and having a fire extinguisher available during operation. Also, knowing what to do in case of a kitchen fire ahead of time is recommended.
Here are some helpful tips to know to avoid a fire:
Lacanche ranges are industry compliant for U.L. Standards. All Lacanche ranges are equipped with a two-step gas ignition thermocouple to ensure the safe gas operation and provide extra safety features against accidental ignition. If your range is improperly ignited due to user error, the system is designed to stop the flow of gas immediately. If any gas burner on/in the range is extinguished for any reason, the mechanical flame sensor is allowed to cool and then stop the flow of gas to that burner after several seconds. The burner will then need to be re-ignited to continue use.
If you have any concerns or smell gas, open your windows, and turn off the range fuel supply valve or the main gas line immediately. Then, call your local gas utility company for help or to obtain a qualified reference for gas service.
In all oven configurations, never leave the oven door ajar. Leaving the gas oven door ajar will cause the burner to fail to regulate the oven temperature, creating a high-heat condition [the oven baseplate would prevent this from happening under normal circumstances]. In such an event, most of the hot exhaust would be sent out the oven door, causing the exterior metal panels, trim and control knobs to become overheated, potentially causing burns.
Leaving an electric oven door ajar would bypass the temperature regulation sensor resulting in the heating elements not shutting off when they should. This could cause damage to the oven and create a hazardous high-heat condition that may cause burns. It is always a good idea to use oven mitts and keep your face away from the oven when opening the door to avoid a burn.
When igniting any part of your range, keep your hands away from the burner caps as the spark module is linked with other burners during the ignition process and may result in a shock.
Although rare, parts may wear and cause the spring in the burner ignition switch to unintentionally compress. In this case, the spark module would continue to go through its ignition cycle (continued sparking). If this happens, keep your hands away from the burner caps, call our service line, and we will walk you through the steps necessary to stop it from sparking. We will then work with you to get your range working properly again.
We recommend teaching your child what “hot” means and general safety instructions starting early and advancing as your child is able to grasp concepts. Also, adopting a plan and teaching your family what to do in emergencies.
Children and pets should never be allowed to play in the vicinity of your range, whether or not the range is in use. They should never be left unattended with the range during or after use until you have verified your range has completely cooled. If within reach, children could potentially pull down sharp, heavy or scalding items on top of themselves - from either the range cooktop or from prep counters adjacent to or near the range.
Range exterior cool-down times will vary on a variety of factors including type of cooking, cooking temperatures, whether you have a single or double oven, cook time and environmental temperatures.
We also provide the following recommendations:
Art Culinaire and Lacanche do not endorse the performance or safety of third-party child safety products as we have not tested or verified the validity of such claims. Please be advised that using any unverified third-party products is at your own risk.
The anti-tip bracket included with your range must always be installed. This is especially crucial in households with children, as pulling or hanging on any part of the range is a tip-over hazard, dangerous for your child, and damaging to your range.
For more information, please refer to the installing the tip-over bracket section earlier on this page.
In families with children, we recommend using the back burners and always keeping the handles of pots and pans facing away from the front of the range.
Never place toys or objects of curiosity over, behind, or near your range as they may melt or entice your child into climbing on your range and result in a severe injury.
When your child is old enough to take part in the cooking process or start to cook on their own (recommended above 10 years old), this is a huge milestone that should be celebrated! Learning to cook safely is something they will take with them throughout their lifetime. In such an instance, it is the responsibility of the parents or legal guardians to ensure that children are instructed in safe operation of the range by someone who is well-qualified and versed in all aspects of the range.
To avoid any complications or injury, we recommend going over safety precautions with your child by reviewing the U.L. manual/binder that came with your range, the Bienvenue guide for new owners, and teaching proper fire and evacuation strategies.